At Pure Life Counseling, we take your privacy seriously. This page explains how we collect, use, and protect your information when you use our services online or in person.
We may collect:
Personal Information: name, phone number, email, and other details you give us when requesting an appointment.
Health Information: intake forms, therapy notes, and other details you share with your counselor (protected under HIPAA).
Website Data: IP address, browser type, and pages visited. We may use cookies or analytics to improve the site experience.
We use SimplePractice as our secure client portal for scheduling, billing, forms, and telehealth sessions.
When you use the client portal, SimplePractice may collect information such as:
Your name and contact details
Billing and insurance information
Appointment dates and session details
Intake forms and signed documents
Secure messages with your counselor
Telehealth session data (video/audio connection only, not recordings)
Important:
SimplePractice is HIPAA-compliant and protects your information with industry-standard security.
Your portal account belongs to you. You may update billing details and certain information directly in the portal.
For details about SimplePractice’s privacy practices, visit their policy here: SimplePractice Privacy Policy.
To provide counseling and evaluations
To schedule and manage appointments
To process payments or insurance claims
To respond to your messages or questions
To improve our services and website
To send newsletters or resources (only if you opt-in)
We do not sell or rent your data. We only share it when:
You give us permission
Insurance requires it for billing
Required by law or court order
With trusted service providers (such as SimplePractice) who help us operate securely
HIPAA-compliant systems and encryption (SSL/TLS)
Access restricted to authorized staff only
Regular reviews of security practices
Telehealth provided only through secure platforms (SimplePractice)
Access your records
Request corrections
Ask us to limit sharing
Withdraw consent for certain communications
Request to know what information we collect
Request a copy or deletion of your information (with legal exceptions)
Opt-out of data sharing (we don’t sell data)
Equal service regardless of your privacy choices
Access, correct, or delete your information
Restrict or object to how it’s used
Request your data in a portable format
File a complaint with a data authority
If your state has privacy laws (like NJ, DE, VA, TN, IA, MD, etc.), we respect your rights under those laws as well.
Our site may use cookies and analytics. You can disable cookies in your browser.
We also follow “Do Not Track” preferences when possible.
Our services are for individuals 13 years and older. For younger clients, parental consent is required.
If you’re outside the U.S., your data may be stored on U.S. servers. We handle it according to this policy and follow applicable international rules.
We may update this policy from time to time. The “Effective Date” at the top will show the latest version.
If you have questions about privacy or want to exercise your rights, please contact us:
Pure Life Counseling
📍 2120 Hampden Blvd, Suite 2, Reading, PA 19604
📞 610-890-9049
✉️ zarahis@purelifecs.org
Pure Life Counseling is a private practice founded on Christian values, providing bilingual, evidence-based therapy for teens, adults, and families in Reading, PA and online.
Testimonials on this website reflect individual experiences; results vary. No compensation was provided unless noted. | Counseling results vary; past experiences do not guarantee future outcomes.